Friday, November 4, 2011

On Call

It has been a long and difficult job search, but I have found a job that may be somewhat long term. I am still looking, schools, business and with my current employer. I am happy to be working, and have been working at this position for a month, and still upset that I did not get some of the jobs I interviewed for, but so it goes.

This past spring and summer were taken up by looking for jobs on-line and in the newspapers, remember newspapers? So many applications, so few call backs. Finally in desperation, I went to the local temporary job agency. That was an eye opener into the world of entry level jobs. Part of the hiring process involved a questionnaire, as most do, but this was different. Other pre-employment questions usually involve something along the lines of, ‘have you ever been convicted of a crime?’ or ‘Have you ever been fired?’, this was more interesting, it presented scenarios to react to.

For instance- You have a disagreement with your supervisor do you:
a) Punch him
b) Storm off the job
c) Do what you are told
d) Stay at work, but don’t work hard

If you feel that a fellow employee has disrespected you, you should:
a) ignore it, if it continues, contact your supervisor
b) wait until after work and fight him in the parking lot
c) start yelling at him to draw attention to how bad he is
d) slap him

Have you ever taken drugs or drunk alcohol while on the job?
a) during lunch only
b) only before work
c) never
d) I sneak some in and use it now and then

and so on for about 50 questions. It was strange. But I did pass that test, and got a call to work in a warehouse at $9 and hour. I was there for a few weeks, but was subsequently offered this position, and a $3 an hour raise! I have many stories to tell about the three weeks “on the line” but, may just let them fade away, like my aches and pains from working there.

Now I answer phones.
Talk to people. Someone is paying me to talk on the phone. I really do not like talking on the phone. But you have to do something or it would not be called work. I work for a multi-level marketing firm, actually a subsidiary of them, which sells VoIP services. I work in billing. So I get calls from folks who need to change credit card numbers, stop service, start service, check balances. These are all good calls. We of course get others who are angry when they call in.

I have noticed that some of my co-workers take that type of caller to heart, and start arguing or being defensive. I don’t. I understand their frustration, and manage to keep everyone calm or calm people down. Then after the call is over, I forget it. I average about 50 calls in a shift, and can remember very little about any of them. I wonder how I would have reacted a few years ago, I think I would have been like some of the others and gotten into arguments. Being calm is good for the blood pressure.....

more later

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